Returns & Exchanges Policy
Effective Date: {Insert Date}
At {Your Company Name}, we strive to provide our customers with high-quality products. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our returns and exchanges policy carefully.
1. Returns
You have {Insert Number} days to return an item from the date you received it. To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include a receipt or proof of purchase.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Non-returnable items :
- Gift cards
- {Add any other items that are non-returnable}
2. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at {Your Email Address}, and we will guide you through the exchange process.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:
- Refunds may take {Insert Number of Days} days to appear in your account, depending on your payment provider.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Shipping returns
To return your product, you should mail it to:
- Company Name: {Your Company Name}
- Address: {Your Return Address}
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over {Insert Amount, e.g., $75}, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Late or missing refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at {Your Email Address}.
6. Contact us
If you have any questions on how to return your item to us, please contact us at:
- Company Name: {Your Company Name}
- Email: {Your Email Address}
- Phone Number: {Your Phone Number}
